Shipping Policy

After payment confirmation, your order will be immediately processed at the factory and dispatched to begin the logistics process.

Delivery times vary between 15 and 45 business days (excluding weekends and holidays). Delivery is handled by the Brazilian Postal Service (Correios), and delivery times may vary depending on the region.

We work with a variety of suppliers who ship orders from around the world, including Europe and Asia, to ensure the fastest possible delivery to our customers.

In some cases, delivery times may vary due to external factors such as the Federal Revenue Service, Customs Inspection, natural disasters, and strikes. In these cases, the delivery time may be extended up to 90 business days. If your order is approaching this deadline, please contact us by email.  adm@trifeliz.com.br .

Our shipping follows a special method called Epacket or Ali Standard Shipping, an agreement between several countries to ensure agility in international shipping.

HOW DOES IT WORK?

Our products are shipped directly from the factory by land to the airport, where they are transported on cargo planes shared with several countries. Shipping may involve changing aircraft before reaching Brazil. In Brazil, the order first arrives in Curitiba, Paraná, to undergo customs and customs inspection. After clearance, the order is forwarded to the Brazilian Post Office, which makes the final delivery to the customer.

TRACKING CODE

The tracking code will be sent to the email address registered at the time of purchase. Trifeliz is responsible for providing this code so the customer can track the order status. After receiving the code, it can take 5 to 10 business days for it to appear active in the national postal service's delivery system. If it isn't active, the delivery can be tracked on the following websites:

• Mail
• Cainiao
• 17Track
• Sypost

Apps like Muambator can flag updates on your order from the country of origin to delivery. It's available for iOS and Android.

The customer must track the delivery of their order. In case of delivery problems from the time it leaves the country of origin until it arrives in Brazil, Trifeliz is responsible for investigating and, if a supplier error or loss is found, guaranteeing a new order or refund. If the problem occurs after the order is in the Brazilian Postal Service's possession, the customer must resolve the issue directly with the Brazilian Postal Service and can contact us for assistance.

COLLECTION AT THE POST OFFICE

In cases where the recipient is absent or in regions with delivery restrictions, the Post Office may leave a notice for collection at the nearest post office. If the customer fails to collect the package within the stipulated time, the item may be returned to the country of origin, and Trifeliz is not responsible for providing a refund.

If the order includes two or more products, they may be shipped separately with a tracking code for each product.

FILLING IN THE DATA

The customer is responsible for providing accurate information and address at the time of purchase. Incorrect information may result in delivery errors, and Trifeliz is not responsible for such errors.

The order can be changed up to 24 hours after being placed, as after this period the shipping processing will begin, and cancellation will not be possible after 24 hours.

For reshipments, the customer must wait for the order to be returned to the sender before it can be reshipped. Additional shipping costs may apply. A new delivery date will be established, and the customer must track the new delivery.

Products damaged during transport are the responsibility of the postal services.

When making a purchase, the customer agrees to the conditions and rules of the Trifeliz Store.

FEES AND OTHER PAYMENTS

As an import service, goods may be subject to customs duties. Trifeliz is responsible for any costs (duties, charges, and taxes). Customers who are charged with customs duties must contact us within 48 hours, sending the postal document regarding the tax.

Trifeliz does not request payments via unofficial emails, WhatsApp, or SMS. Payments must be made exclusively through the Mercado Pago platform.

DOUBTS?

For questions about your order or tracking, please email us at  adm@trifeliz.com.br providing the order number. Our team is ready to help.